Frequently Asked Questions

Yes. Orders over $250 placed online at essentialparts.com ship free via UPS Ground within the continental United States. Free shipping does not apply to expedited shipping, oversized or LTL shipments, or addresses outside the US. Essential Electric Supply reserves the right to end this offer at any time.

In-stock orders ship within 24 hours — most ship the same day. Orders are processed Monday through Friday, 8AM–7:30PM EST.

For orders placed after noon PST on Fridays, call (866) 747-9093 to confirm receipt and shipping. The same line is available 24 hours for after-hours and emergency orders.

All orders ship via UPS Ground. We do not ship to P.O. boxes. Orders going to Alaska, Hawaii, APO/FPO addresses, and the US Virgin Islands ship via UPS Air Saver.

Yes. Call (866) 747-9093 to arrange shipping outside the US.

Yes. UPS 2-Day and Next Day guaranteed shipping are available at an additional cost.

We collect personal information only for clearly identified purposes and will communicate those purposes at or before the time of collection. Information is used solely to fulfill those stated purposes — or compatible ones — unless we have your consent or are required by law to do otherwise.

In-stock orders ship within 24 hours — most ship the same day. Orders are processed Monday through Friday, 8AM–7:30PM EST.

Our full privacy policy is available to customers upon request. We are committed to protecting the confidentiality of your personal information across every aspect of how we do business.

If you're not satisfied with your order, you can return items within 30 days for a refund or exchange, subject to a 35% restocking fee. Items must be unused, uninstalled, and returned in new condition with all original packaging, accessories, and documentation included. Returns that do not meet these conditions may be refused.

Contact us before shipping anything back. Call (866) 747-9093 or email [email protected] to receive a Return Authorization Number, which must be clearly marked on the outside of your return package. Include a copy of your original invoice or receipt and ship via a prepaid, insured, traceable method to:

Essential Electric – Returns

13401 W 43rd Dr, STE 6

Golden, CO 80403

Contact us within 2 business days of receiving your package. Claims submitted after that window cannot be processed.

Yes, provided the order has not yet shipped. If it has already shipped, cancellation is not possible — but you can return the item for a refund once it arrives. See our return policy above.