Customer Service

• Shipping & Delivery
• Privacy & Security
• Return/Exchange Policy & Cancellations

Shipping & Delivery

• Get free UPS ground shipping on orders over $500.00. This offer applies to orders placed online through essentialparts.com. Offer applies to ground shipping in the Continental United States only. Not valid for expedited shipping or addresses outside of the United States. Not Valid for LTL shipments oversized. Essential Electric Supply reserves the right to stop this promotion at any time.
• In stock orders are shipped within 24 hours of receipt. Most will be shipped the same day order is received.
• Please call for order placed after Noon PST on Fridays to confirm receipt and shipping. Please call (866) 377-3532 for after hours and/or emergency orders for immediate assistance.
• Please call (866) 377-3532 for shipments outside the United States.
• Orders are shipped via UPS Ground. We do not ship to post office boxes.
• Orders shipped to Alaska, Hawaii, APO/FPO and US Virgin Islands will be shipped via UPS AIR SAVER.*
• 2 Day and Next Day guaranteed shipping by UPS is available at an additional cost.

Privacy & Security

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

• Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
• We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
• We will only retain personal information as long as necessary for the fulfillment of those purposes.
• We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
• Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
• We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
• We will make readily available to customers information about our policies and practices relating to the management of personal information.
• We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

 

Return/Exchange Policy

Our goal is to ensure your complete satisfaction with your purchase. If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange, subject to a 25% restocking fee. No returns accepted after 30 days. Any claims for damaged orders or missing items must be received within 2 business days of receipt of package. No returns will be accepted on any items that have been used or installed.

www.essentialparts.com reserves the right to refuse returns/exchanges if the following conditions are not met:

• Items and packaging must be received in new/undamaged condition
• Packaging must include all original items, accessories, manuals, etc..
• Return Authorization Number must be clearly marked on the shipping box
• Return package must include a copy of the original invoice or sale receipt

Before returning orders, you need to contact www.essentialparts.com to receive a Return Authorization Number (number to be placed on returning package). You can call (866) 377-3532 or e-mail sales@essentialparts.com.

Please mail your package in a prepaid, insured, traceable method to the address below.

Essential Electric - Returns
13401 W 43rd Dr STE 6
Golden, CO 80403

Cancellations
If you would like to cancel your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be canceled. However, you can return the item for a refund. See our Return policy.